How to Report A Power Outage?
There are two ways to report an outage. ​
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CALL US at 800-766-2099
This number is answered 24/7 for outages and emergencies. Please have your account number, service address, or meter number ready (find this information on your electric bill)
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Report on your SmartHub account using app or nwrec.smarthub.coop
Quickest, most accurate reporting. No wait, 24/7 reporting.
Set up notifications on your SmartHub account for when the power is restored​​
Check out the Iowa Association Of Electric Cooperative outage map of showing outages for all the electric cooperatives in Iowa here:
Top Safety Tips for a Power Outage:
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Only use a flashlight for emergency lighting. Never use candles!
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Turn off electrical equipment you were using when the power went out.
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Avoid opening the refrigerator and freezer.
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Do not run a generator inside a home or garage.
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If you use a generator, connect the equipment you want to power directly to the outlets on the generator. Do not connect a generator to a home's electrical system.
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Listen to local radio and television for updated information.
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Preparing for a Power Outage
Assemble essential supplies, including:
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Flashlight
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Batteries
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Portable radio
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At least one gallon of water
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A small supply of food.
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Other Tips
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During an outage, due to the extreme risk of fire, do not use candles.
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If you use medication that requires refrigeration, most can be kept in a closed refrigerator for several hours without a problem. If unsure, check with your physician or pharmacist.
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Plan ahead and make sure your cell phone is charged and portable radios or other battery-operated essentials have working batteries.
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Computers
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Keep computer files and operating systems backed up regularly.
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Consider buying extra batteries and a power converter if you use a laptop computer. A power converter allows most laptops (12 volts or less) to be operated from the cigarette lighter of a vehicle.
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Turn off all computers, monitors, printers, copiers, scanners and other devices when they're not being used, especially if you know a storm is coming. That way, if the power goes out, this equipment will have already been safely shut down.
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Get a high quality surge protector for all of your computer equipment.
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If you use the computer a lot, such as for a home business, consider purchasing and installing an uninterruptible power supply (UPS). Consult with your local computer equipment dealer about available equipment and costs.
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Common causes of power outages
What happens during an outage?